Email is preferred for most requests and ongoing project work.

For urgent matters, SMS is appropriate or VOXER Voice Message and will generally receive a faster response where possible.

Generally, Support Package hours may include:

meetings and calls
HR advice and guidance
document drafting or amendments
research
policy and process development
employee matters
strategy discussions
and related administrative work connected to your agreement.

If additional work outside the agreed retainer scope or hours is required, this may be billed separately at the agreed hourly rate.

Where possible, I will always communicate this with you before additional charges occur.

This rarely happens, there is always something to do. However, to prevent this it is best to ensure that you are engaged and attentive through the monthly check-ins etc. to ensure there is plenty of workflow between us.

However, unused hours do not roll over.

Absolutely, by negotiation and with plenty of warning. Onsite work can be arranged where its absolutely necessary. However, no onsite work is included in Support Packages and is billed separately along with travel expenses.

If an urgent workplace matter arises, please contact me as soon as possible via email with a brief description of what has happened and a request for callback.

Whilst I may not always be available immediately due to existing commitments, I will do my best to support urgent situations as promptly as possible.

The initial goal list is intended as a strategic working roadmap.

Depending on operational priorities, emerging workplace matters, responsiveness, and business needs, some projects may require longer-term implementation than the contracted engagement allows.

The focus will always be on prioritising the most critical and high impact items first.